We are committed to providing our customers with high-quality products and services. If you are not satisfied with the product you purchased, please follow the refund terms below. Please read carefully before purchasing to ensure that you understand our refund policy.

  1. Refund Request
    If you wish to request a refund, please contact the customer service team within 14 days of receiving the product and provide the following information:

Order number
Product name and quantity
Reason for refund
Refund requests can be submitted via email to: momentumgrowth@toolcling.com.

  1. Refund Conditions
    The following conditions must be met in order to apply for a refund:

The product has not been used and is in its original packaging and labels.

The product must be returned intact and without any human damage.
Refund requests must be submitted within 14 days of receiving the product.

  1. Refund Processing
    Once your refund request is approved, we will process the refund within 3 business days. The refund will be refunded to your original payment method, and the specific arrival time may vary depending on the bank or payment provider.
  2. Return shipping costs
    If the return is due to our error (such as sending the wrong product or the product has quality problems), the return shipping costs will be borne by us. If the return is due to customer reasons (such as dislike, size is not suitable, etc.), the customer shall bear the return shipping costs.
  3. Non-refundable products
    The following products are not eligible for refund and cannot be returned:

Personalized customized products
Unpacked or used products
Products that have exceeded the refund application period

  1. Rejection of refund application
    We reserve the right to reject any application that does not meet the refund conditions. If your refund application is rejected, we will notify you of the specific reasons by email.
  2. Modification of terms
    We reserve the right to modify these refund terms at any time. The modified terms will be published on the website and will take effect from the date of publication.

If you have any questions, please feel free to contact our customer service team. Thank you for your support and understanding!